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Financial
Deposits
How do I make a deposit?
Why was I charged for a failed deposit?
Why did my deposit fail?
What deposit methods can I use?
When will my deposited funds become available?
Why do you need my ID to make a deposit?
How can I deposit with NeoSurf
Limits and Fees
Are there deposit/withdrawal limits?
Are there deposit/withdrawal fees?
Withdrawals
How do I request a withdrawal?
How long does it take to receive my payout?
What withdrawal methods can I use?
Can I cancel my withdrawal after requesting it?
How can I make a withdrawal via Wire Transfer?
Do I need to enter my card details each time I make a deposit or withdrawal?
General
What will appear on my credit card statement?
What currencies do you support?
What is verified by Visa?
Can I use another person's credit card to deposit in my account?
What happens if my information doesn't validate?
What are my different balances?
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